What information do you need to accept a referral?

Patient name, date of birth, address, phone number, insurance information, brief wound description, primary care physician, and a discharge summary or progress note if available. Our intake team will follow up for anything missing.

How quickly do you make first contact with the patient?

Patients are usually seen within 24–48 hours, subject to the patient's address, clinical needs and clinician availability.

Do you take referrals from payer case managers?

Yes. We accept referrals from Medicare Advantage case managers for members who would benefit from in-home wound care. We verify benefits and coordinate any required prior authorization.

Can you coordinate with an existing home health agency?

Yes. Many of our patients are also under a home health agency for nursing or physical therapy. Our physician-led wound visits complement the home health plan of care without duplicating services. We share documentation with the home health agency to keep the plan unified.

What if the patient transitions from home to assisted living or SNF?

We follow the patient. Visits continue at the new place of service (POS 13 ALF, POS 31/32 SNF) without a change in clinician. Our coordination team handles the place-of-service update and any new facility orientation.

How do you communicate with the case manager?

Case managers can choose fax, secure email, or direct phone follow-up. We respect each case manager's preferred workflow and reporting cadence.

A Reliable Wound Care Referral Partner for Case Managers

Healix360 supports hospital case managers, payer-side case managers, and home health case managers by accepting referrals for patients who need ongoing physician-led wound care in the home, assisted living, or skilled nursing; with one phone number, fast intake, and structured follow-up.

Check service coverage by ZIP code

Explore listed service regions. Confirm the exact address and visit availability with our team.

Case managers are the safety net that determines whether a patient with a fresh wound makes it to the next appointment. A single coordinated referral that handles insurance, scheduling, and the first physician visit removes friction for the case manager and reduces avoidable readmissions for the patient.

One Phone Number, One Workflow

Case managers refer with a single fax or phone call. Our intake team handles benefits verification, prior authorization, scheduling, and confirmation back to the case manager; the patient does not need to re-tell their story.

Closed-Loop Reporting

After the first visit and at agreed intervals afterward, the case manager receives a structured update: wound measurements, photographs, treatment plan, equipment needs (NPWT, offloading), and projected duration of care. No chasing for status.

Coordinated With Existing Care

We work alongside the patient's existing primary care, home health agency, and any specialists. Notes are routed back to the PCP after every encounter so care plans stay unified rather than fragmented across multiple agencies.

Discharge-Ready

Common case-manager referrals include post-acute patients with Stage 3 / 4 pressure injuries, post-surgical wound dehiscence, diabetic foot ulcers requiring biologics, and patients whose home health agency cannot provide physician-level wound debridement.

Frequently Asked Questions

You Don't Have to Live With a Wound That Won't Heal

Get connected with an experienced wound care specialist today and take the first step toward healing. Most treatments are covered by Medicare Part B.

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