HIPAA Compliance

HIPAA Compliance & Privacy Notice

At Healix360, we are committed to protecting your health information. This notice describes how your medical information may be used and disclosed, and how you can access this information.

• HIPAA Compliant

• Secure & Encrypted

• Your Rights Protected

Our Commitment to Your Privacy

This Notice of Privacy Practices describes how Healix360 and our network of wound care specialists may use and disclose your Protected Health Information (PHI) to carry out treatment, payment, or healthcare operations, and for other purposes permitted or required by law. It also describes your rights regarding your health information.

We are required by law to maintain the privacy of your health information, provide you with this notice of our legal duties and privacy practices, and follow the terms of the notice currently in effect.

Key Privacy Protections

Secure Information Storage

All health information is stored securely using encrypted systems and access controls that meet or exceed HIPAA security standards.

Limited Access

Only authorized healthcare providers and staff involved in your care have access to your health information on a need-to-know basis.

Your Authorization Required

We will obtain your written authorization before using or disclosing your health information for purposes other than treatment, payment, or healthcare operations.

Breach Notification

In the unlikely event of a breach of your health information, we will notify you promptly as required by law.

Effective Date: January 1, 2025

For Treatment

• Wound Care Specialists: Sharing your medical history, wound assessments, and treatment plans with doctors, nurse practitioners, and specialists providing your care

• Primary Care Physicians: Coordinating with your primary doctor to ensure comprehensive care and follow-up

• Hospitals & Clinics: Communicating with hospitals, outpatient clinics, and skilled nursing facilities where you receive treatment

• Laboratory Services: Sharing necessary information for diagnostic testing and analysis

• Home Health Services: Coordinating with home health agencies for continuing care

For Payment

• Insurance Companies: Submitting claims to Medicare Part B, Medicaid, and health plans for reimbursement

• Billing Services: Sharing information with billing companies and collection agencies as needed to process payments

• Eligibility Verification: Verifying insurance coverage and benefits before providing services

For Healthcare Operations

• Quality Improvement: Reviewing treatment effectiveness and improving care protocols

• Provider Training: Training healthcare professionals and students (with identifying information removed when possible)

• Business Operations: Conducting business planning, administrative services, and legal compliance

• Patient Safety: Conducting patient safety activities and reporting adverse events as required

Other Uses & Disclosures

Appointment Reminders

We may contact you to remind you of scheduled appointments via phone, text, or email.

Treatment Alternatives & Health-Related Benefits

We may inform you about treatment options, alternative therapies, or health-related services that may be beneficial to you.

Public Health Activities

We may disclose health information to public health authorities for purposes such as preventing or controlling disease, injury, or disability, and reporting adverse events related to medical products.

As Required by Law

We will disclose health information when required by federal, state, or local law, including court orders and administrative proceedings.

Law Enforcement

We may disclose limited health information to law enforcement officials in response to a court order, warrant, subpoena, or for purposes of identifying or locating a suspect or missing person.

Health Oversight Activities

We may disclose health information to government agencies authorized to oversee the healthcare system, including audits, investigations, inspections, and licensure activities.

Abuse, Neglect, or Domestic Violence

We may disclose information to appropriate authorities if we reasonably believe you are a victim of abuse, neglect, or domestic violence, as required or authorized by law.

Coroners, Medical Examiners, & Funeral Directors

We may disclose health information to coroners, medical examiners, and funeral directors as necessary for them to carry out their duties.

Authorization Required for Other Uses

Marketing communications (unless face-to-face or involving promotional gifts of nominal value)

Sale of your health information

Psychotherapy notes (if applicable)

Your Rights Regarding Your Health Information

You have the following rights regarding your Protected Health Information (PHI). To exercise any of these rights, please submit a written request to our Privacy Officer.

Right to Inspect and Copy

You have the right to inspect and obtain a copy of your health information, including medical and billing records. We may charge a reasonable fee for copying and mailing costs. In limited circumstances, we may deny your request, and you may appeal that denial.

Right to Request Amendment

If you believe your health information is incorrect or incomplete, you may request an amendment. We may deny your request in certain circumstances, but you have the right to submit a statement of disagreement that will be included with your records.

Right to an Accounting of Disclosures

You have the right to receive a list of certain disclosures we have made of your health information within the past six years (excluding disclosures for treatment, payment, and healthcare operations). The first accounting in a 12-month period is free; we may charge a reasonable fee for additional requests.

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your health information for treatment, payment, or healthcare operations. We are not required to agree to your request except in cases where you paid out-of-pocket in full and you request we not disclose the information to your health plan for payment or healthcare operations purposes.

Right to Request Confidential Communications

You have the right to request that we communicate with you about your health information by alternative means or at alternative locations. For example, you may request we contact you at work instead of home. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice

You have the right to receive a paper copy of this Privacy Notice at any time, even if you previously agreed to receive it electronically. You may request a copy from our Privacy Officer or download it from our website.

Right to Notification of Breach

You have the right to be notified if there is a breach of your unsecured health information. We will notify you promptly following the discovery of such a breach.

Right to Notification of Breach

To exercise any of these rights, please contact our Privacy Officer in writing:

Privacy Officer: Healix360 Compliance Department
Email: privacy@healix360.com
Phone: 877-545-1300

Security Measures

Physical Safeguards

Secure facilities, locked file cabinets, and controlled access to areas where health information is stored.

Administrative Safeguards

Written policies, staff training, risk assessments, and sanctions for policy violations.

Technical Safeguards

Encryption, firewalls, secure passwords, and access controls to protect electronic health information.

Access Controls

Limited access to health information on a need-to-know basis, with unique user IDs and audit trails.

Changes to This Privacy Notice

We reserve the right to change this Privacy Notice at any time. Any changes will apply to all health information we maintain, including information created or received before the change.

We will post the current notice on our website and make copies available at our facilities. The notice will include the effective date on the first page.

Questions About Your Privacy?

If you have questions about this Privacy Notice or need clarification about how we protect your health information, our Privacy Officer is here to help.